Shipping Policy

Orders CANNOT be picked up at our shared warehouse locations.

Shipping policy references in stock items only. Fabrik does not backorder items.

All of our orders ship the same day if the orders are placed and confirmed before 12pm EST on normal business days. Normal business days are 9:30 to 5:00, Monday through Friday, excluding holidays.

Confirmed means the order has passed credit card verification for in-stock merchandise, has been routed through our internal servers, passed anti-fraud detecting software and is allocated to a customer service representative to manually review.

Once the customer service representative authorizes the order, it is routed to our warehouse for picking and shipping. Please note – this process may take anywhere between 10 – 25 minutes.

A same day shipment only applies to orders received by our customer service team and CONFIRMED (released) for fulfillment before 12pm EST.

Note: If you send your order at 11:56pm – customer service will NOT receive the order to confirm in time – meaning you WILL NOT qualify for same day shipping.

Why? Although you paid for and confirmed the order on your computer timestamped 11:56pm, the online order is routed over the internet until received by our servers. Everyone understands that this exchange is not instant. The next step is then checked for fraud and when authorized is then released by accounting to be manually confirmed and processed by our customer service desk. Stock is checked and once the CS team confirms there are no stock issues – they release the order to the warehouse. This process, as indicated above may take 10-25 minutes – maybe longer.

Also, we have multiple warehouses across the country. Pease read ‘SPLIT SHIPMENTS’ procedure below. If your items are sent from another province, you will NOT receive the items the next day. Normal shipment times apply and are different depending on the freight company contracted to deliver your package.

Every afternoon our delivery partners (Purolator, UPS, Loomis, Canpar and Fed-X) pick up all orders that have been placed and confirmed before the 12pm cutoff time.

All orders and shipments are confirmed by email for your convenience. This is an automatic email reply confirming the order has been placed on the website. It DOES NOT CONFIRM the order has been authorized and is in the warehouse for picking and shipment.

You will receive an email confirmation when your package has shipped with the tracking information.

Please be sure to check your email's spam filter before contacting us as these automated messages can be erroneously flagged as spam.

Please plan ahead and resist last minute orders. Contact customer service if you have any questions regarding order departure from our different warehouses.

Ordered Item is out of stock

Occasionally stock levels are different on the warehouse floor than levels being represented on the website. There is a process delay for damaged items, mis shipments and delays restocking returned items etc.

If an item is out of stock - you will be notified within 24 hours by our customer service representatives. You will be offered the choice to change or replace the colour and /or size of the out-of-stock item. If you do not change the colour or size, you will be offered a coupon for future use or in some cases a refund.

Split Stock Shipments

The majority of our orders are shipped from two Ontario locations. We also carry stock in Vancouver, Calgary and Montreal.

Some exclusive styles and certain colours are warehoused at our Vancouver and Montreal location only.

Stock levels are NOT consistent at these secondary locations. Stock availability online shows the total number of units available across Canada. To fill your orders stock may be filled from two warehouses. This is considered a 'split stock shipment'.

Example: If you order 20 Gildan t-shirts. 15 are warehoused in Toronto and 5 are located in Vancouver. Our automated systems will ship both orders to you. If your business is in the Toronto / GTA region you will receive the local shipment the next day (depending on order confirmation). You will receive the second shipment from Vancouver in 3-5 days.

Orders that are shipped as 'Split Shipments' MAY have additional shipping charges that you - the customer - will be responsible for. This generally occurs for remote addresses – on the fringe of the national delivery network. Example – Nunavut.

Generally, 99% of the time - we will simply split ship from a second warehouse to fill your order at no cost to you.

If you receive your local portion of the split shipment – please check your emails indicating multiple tracking numbers – BEFORE you contact customer service to report an error or missing portion of the order.

Please call Customer Service to arrange acceptable substitutions of products or shipping payment or to enquire about stock levels in your local warehouse.

Delivery time

The VAST majority of our orders are delivered within 1-2 business days depending on your location in Canada. Delivery addresses within the Toronto / Montreal corridor and within one hour of most major Canadian cities will fall within this ‘local warehouse’ delivery schedule. As you move outside established cities 1 – 4 days can be added onto the delivery time. Generally 99.9% of orders are delivered within 1-2 business days.

Fabrik does NOT assume liability for any delays with couriers and cannot provide refunds or discounts caused by courier delays. Fabrik will only guarantee the date and time when the order leaves its warehouses.

Please note: Although we have a ‘ship same day’ policy that historically has been 99% effective, unforeseen internal / external delays may occur and we will not be able to meet the same day shipment guarantee. We are not responsible for any delays that are outside of our standard control.

If your order is urgent – you must contact customer service BEFORE you place your order to ensure the shipping / delivery time is realistic.

Freight Carrier tracking numbers will be provided to all customers with on time delivery updates located on the freight carriers website.

We currently DO NOT offer Purolator or UPS Saturday or weekend delivery options.

Purolator will not deliver packages on holidays. Click here to view the Purolator holiday schedule: https://www.purolator.com/en/resources-and-support/newsroom/holiday-service-schedule.page?

UPS will not deliver packages on holidays. Please click here https://www.ups.com/us/en/help-center/shipping-support/operation-days/ca.page to visit the UPS holiday schedule.

Please note: Fabrik DOES NOT have any control of your package as soon as it leaves our facility. Once the freight carrier has picked up the parcel, they are in control of the process and delivery timeline. Fabrik is not responsible for address updates or delivery delays.

Please contact your carrier for delivery updates.

Residential Address delivery waiver

Residential property theft is becoming a huge issue in Canada.

Fabrik Apparel is NOT RESPONSIBLE if your delivered package is stolen from your property.

Fabrik uses third party freight carrier services (as mentioned above). Once the package leaves Fabrik's warehouse - the freight carrier becomes responsible for the package. We cannot accept responsibility for a service that we have no control over. If your package is being delivered to a residential address - please ensure someone is there to receive the delivery. If you are not at the residential address and your package is stolen - Fabrik Apparel IS NOT responsible for the loss and WILL NOT replace nor refund your order.

If the freight carrier attempts to deliver at your address and there is no-one there to receive the package, delivery will be delayed. Contact your carrier with your tracking number for any updates. Do not contact Fabrik customer service.

Important - factor in carrier delays due to unforeseen circumstances - especially if you have a "rush" order. Contact customer service for any questions.

Shipping Costs

All shipping costs are calculated by weight and size of package (dimensions Height x Length x width).

Add items to the shopping cart along with a viable postal code to see estimated shipping costs before payment is required.

Most* orders over $399 are eligible for free shipping.

* Unfortunately shipments to the Yukon, N.W.T, Nunavut or any location deemed 'remote' by Purolator and UPS WILL NOT be eligible for free shipping. If you reside within a 'remote zone, customer service will contact you with a quote from a courier that delivers to your area.

Extra freight / delivery charges

If additional transport costs were to apply, it is the customer’s responsibility to ensure payment, even in the case of free shipping. Here is a list of additional fees commonly charged to Fabrik Apparel by carriers: wrong delivery address provided by customer, use of tailgate, wait time at delivery, delivery in a private residence, inside delivery, 2nd delivery attempt, refused delivery or order not picked up at carrier office witting 5 days, then return to us and remote area delivery. Please note this list is non-exhaustive.

*Please note: if you live in a remote location, free shipping may not apply to your order.

PO Boxes and APO/FPO/DPO

Fabrik does NOT ship to PO Boxes and APO/FPO/DPO locations.

Purolator and UPS shipping is available for all orders with viable delivery addresses within Canada. We do not ship internationally.

You must enter a valid physical street address prior to processing your order. Fabrik is not responsible for shipping costs associated with incorrect addresses or delays in delivering.

The customer must make every effort to allow our freight carriers to deliver the ordered goods.

If the order is returned to Fabrik, a 15% restocking charge will be charged and will be deducted from the order along with the associated freight charges when reimbursed.

Regarding the above shipping errors, Fabrik has the discretion to offer the customer a refund in the form of a valid Fabrik coupon code to be applied on future purchases. The coupon credit is a soft refund. The credit will be original invoiced amount, minus the restocking charge and any shipping or other fees. See return goods section.

Claims & Returns

Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Service Desk at 1-905-235-1979 (9:00 am - 5:00 pm during the business week - Monday to Friday) and request a Return Merchandise Authorization Number (RMA#)

This service is NOT available on weekends and Holidays. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest possible timeline.

For more detailed information please see "returns" - found below in the website footer.

International Shipping

We do not ship outside of Canada.